官方通告

西卡莱特集团已准备好欢迎您!

  在这段时间里,距离使我们团结在一起,我们一直在努力改进、恢复和培训自我,以迎接这次重逢。我们的首要任务是继续保护我们所有访客、客人、墨西哥目的地俱乐部会员、同事和供应商的健康,这也是为什么我们自创了360° Xafety安全运营模型,其中包含我们的卫生和安全协议,以保证您感到像在家一样安全。

  作为世界旅游组织(UNWTO)附属成员委员会的成员,我们与其他成员一起努力加强恢复指导方针和建议。我们也是国际游乐园和景点协会(IAAPA)为制定重新开放指导文件而组建的工作组的一部分。

  我们的360° Xafety安全协议基于商业愿景,确保我们考虑到访客和客人以及员工和供应商的健康。为了制定该协议,我们与地方当局、国际组织和传染病专业专家携手合作,以确保我们的措施符合最严格的卫生标准,并使我们能够在所有设施和旅行中提供安全的体验。

  您的安全是我们的首要任务,这就是为什么西卡莱特集团使用的所有清洁和消毒产品都是可生物降解的,符合美国环境保护署(EPA)的标准,并已获得美国食品和药物管理局(FDA)的批准。

  得益于西卡莱特集团在旗下公园、酒店及设施中实施的360°Xafety 协议,我们获得了世界旅行与旅游理事会 (WTTC)颁发的安全旅游印章(Travel Safety Stamp),该印章得到了世界旅游组织(UNTWO)以及全球旅游业主要业务集团的200多位CEO的充分认可。西卡莱特集团完全遵守WTTC 概述的协议,其协议由包括世界卫生组织(WHO)和疾病预防中心(CDC)在内的国际卫生组织提出,目的是负责任地重新恢复旅游业。

Xcaret 360 Xafety Official Statement

国际游客

  由于当前的全球形势,我们希望向您保证,我们实施的支持措施将确保您安全返回家园。

  除了360° Xafety模型的健康协议外,我们的防疫措施还增加由具有必要培训和证书的医疗诊断中心进行的诊断检测。

检测类别LOCATIONCOSTLEGAL
Antigen testHoteles XcaretFree of chargeOnly for guests and members who are residents of the United States
Parks$19 USDOnly for visitors who request it
Hoteles Xcaret$19 USDOnly for nonresident guests of the United States
PCR testHoteles Xcaret$120 USDOnly for hotel guests and members who request it

Derived from the statement issued by the Center for Disease Control and Prevention of the United States Government (CDC), where a NEGATIVE COVID-19 test is requested as an essential requirement for entry into the country, the test will be carried out without cost for USA residents.

In the event of a positive result from guests or partners, and the companions registered under the same reservation decide to end their stay at Hoteles Xcaret, they must remain in the room until their originally reserved stay ends. We will respond according to the COVID-19 patient care protocol established by the authorities of our tourist destination.

CERTIFICATES AND ASSOCIATIONS

At Grupo Xcaret, we have certified all our activities and operations at all times. We are backed by several prestigious organizations that have verified from a long time ago all our standards. Our process contemplates every guideline recommended in food handling, cleaning of areas, supply chain, etc.

Widely recognized institutions around the globe support and certify our process to guarantee that we place our operations under the highest quality and service standards. Our commitment to our visitors and guests moves us at each step to provide confidence, plus offering spaces where they can be comfortable, and their safety is on good hands

Download our Protocol
The Global Association for the Attractions IndustryWorld Tourism OrganizationU.S. Food and Drug AdministrationUnited States Environmental Protection AgencyWorld Health OrganizationCristal International StandardsPrograma Manejo Higiénico de los AlimentosSafe Travels

FREQUENTLY ASKED QUESTIONS

PARKS, TOURS AND HOTELS OPENING DATES

Parks
Opening Dates
Schedule
Xcaret
Open

周一至周日上午8:30至晚上10:30

Hotel Xcaret
Open

每天24小时

Xplor
Open

周一至周六上午9:00至下午5:00

Xenotes Tour
Open

周一到周六;接送时间为上午8:00至上午10:00之间

Xoximilco
Open

周一至周六晚上 7:00 到晚上11:00。可能因官方规定而有所变化。

Xel-Há
Open

周一至周日上午8:30至傍晚6:00

Xenses
Open

周一至周六上午8:30 至晚上7:00

Xichen
Open

经典之旅:周一至周六上午8:30至晚上7:00


豪华之旅:周一至周六

Tulum
Open

图卢姆 - 谢哈:周一至周日


图卢姆 - 西森西斯:即将推出

Coba
Open

科巴 - 图卢姆:周一至周日


科巴 - 谢哈:周二和周四

Xavage
Open

周一至周六上午8:30至下午5:00

Xplor Fuego
Open

周一至周六下午5:30到晚上11:00。可能会因官方规定而有所变化。

Parque XcaretParque Xel-HáParque XplorParque Xplor FuegoXavage ParkXoximilcoXensesXenotesXibalbaExperiencias Xcaret
Hotel Xcaret MéxicoLa Casa de la PlayaHotel Xcaret Arte
Xcaret Expeditions
Tour XichénTour CobaTour Tulum
Grupo Xcaret